Reporting to the Chief Executive Officer (CEO), the Director of Membership Services will manage member relations, oversee registration and fee processes, and develop eco modulation policies. Key responsibilities include driving member engagement, ensuring compliance, supporting quarterly reporting, and organizing workshops. The Director will also handle communication strategies, address member inquiries, and maintain stakeholder relationships, while managing the budget and collaborating on financial planning. This role is vital for ensuring member satisfaction and compliance, and effective engagement, and requires a deep understanding of the US industry, stakeholders, and EPR laws.

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